Embroidered monogrammed and personalized items cannot be returned unless due to a defect. Shipping charges are not refundable. If your return or exchange request is made within 30 days of your order being delivered, you may request a prepaid return label from us. The cost of using our prepaid return label ($7.99) will be deducted from your refund. We will not deduct the cost of the return shipping label when you request a replacement or exchange. Items returned due to defect or delivery damage will not be charged a return shipping label fee. We do not offer return shipping refunds when you use your own shipping provider. Your satisfaction is always our top priority. If you choose to return an item at any time after 30 days, you may use your own non-refundable shipping carrier and be refunded the cost of the item, or exchange the item if we still have the item in stock.